Northwest Hospital is committed to providing the highest quality care to every patient. As a patient, you are entitled to certain rights to ensure that the quality of your care is to your satisfaction.
You and/or your designated representative will be informed of your rights and responsibilities prior to receiving care. If you are unable to receive a copy of his or her rights due to your medical condition, information will be provided to your representative. When appropriate, you will be informed of his or her rights at the earliest possible opportunity.
Patients have the right:
To Receive Care in a Safe and Respectful Setting
You can expect that your dignity and privacy will be recognized and respected. You can expect to receive the same treatment and consideration regardless of your race, creed, religion, color, age, ethnicity, culture, language, national origin, gender, sexual orientation, gender identity or expression, physical or mental disability, socioeconomic status, or sources of payment for care. You can also expect to be free from all forms of abuse or harassment within the hospital. This includes the use of restraint or confinement as a means of discipline, as a means of coercion or as a convenience to hospital staff. Although the hospital may have to use restraints to keep you safe, this will only be done after all other options have been exhausted.
You can expect to receive considerate, respectful care at all times with the recognition of personal values and beliefs. You have the right to wear personal clothing and religious or symbolic items as long as they do not interfere with diagnostic procedures or treatment or at staff discretion as appropriate for patient and staff safety.
You have the right to have a family member, friend or other individual of your choice present for emotional support during the course of your hospital stay, unless the individual’s presence infringes on others’ rights or safety, or is medically or therapeutically contraindicated. The individual may or may not be your surrogate decision maker or legally authorized representative.
To Participate in the Development and Implementation of Your Plan of Care
This includes being informed of the names and roles of those who are treating you and coordinating your care. You also have the right to be informed about your illness; possible treatments; and likely and unanticipated outcomes, risks and benefits of these treatments. You will be kept advised of your treatments and therapies and any potential side effects you may experience, including medications administered within the hospital. This information should be communicated in terms you can reasonably be expected to understand. If you are unable to make decisions for yourself, your designated representative, as defined by state law, will have the right to make these decisions for you. You may at your own expense have the right to consult with specialists.
To Have Your Pain Addressed and Treated Accordingly
This includes working cooperatively with hospital staff to identify pain management needs and proactively developing a plan to address those needs.
To Consent To or Refuse Treatment as Permitted by Law
This includes forgoing life-sustaining measures. You can expect to participate in decisions involving your health care. This should be based on a clear explanation of your condition; all proposed procedures, including the possibilities of any risks; serious side effects; problems related to recuperation; alternative treatments; no treatment; benefits; and the probability of success.
You should not be subjected to any procedure, filming, photographing, or video or audio recordings without your voluntary and competent informed consent, or the consent of your legally authorized representative except in specifically determined emergency circumstances.
You may refuse treatment to the extent permitted by law. If you refuse a recommended treatment, you will be fully informed of any potential outcomes, receive other needed and available care, and be referred to alternative care options, as necessary. If you or your legally authorized representative prevents the provision of appropriate care in accordance with professional standards, the relationship with you may be terminated upon reasonable notice.
You can expect to be informed if the hospital proposes to engage in or perform human experimentation or other research or educational projects affecting your care or treatment; you have the right to refuse to participate in any such activity and to know this decision will not affect subsequent care.
To Have an Advance Directive Such as a Living Will or a Durable Medical Power of Attorney and Have These Directives Utilized in Your Plan of Care
In these documents, you may name a surrogate decision maker who may speak for you should you be unable to speak for yourself. Your wishes, as expressed in your advance directive, may include but are not limited to forgoing, withholding or withdrawing life-sustaining treatment. Your wishes will be abided by in accordance with accepted principles of medical practice, ethics and law.
To Communicate With Whom You Wish
You and your visitors have the right to equal visitation privileges consistent with your preferences and subject to justified clinical restrictions. This includes access to people outside the hospital by means of visitors and by verbal and written communication. You can expect to have access to an interpreter at no cost if your preferred language, including sign language, is other than the predominant language of the community. You have the right to communication aids if you are visually impaired. You have the right to have your own physician and designated representative notified of your admission to the hospital at your request. Restricted communication may occur when medically or psychologically necessary.
To Personal Privacy and Safety
The hospital will make every effort to protect your privacy. This may include asking visitors to excuse themselves while care is being administered. You also have the right to ask that medical staff not directly involved in your care not be present without your permission. You may refuse to speak with or see anyone not officially connected with the hospital, including visitors, or others not directly involved in your care. You may expect that any discussion or consultation involving your care will be conducted discreetly and that only individuals directly involved in your care will be present. You may expect that all communication and other records pertaining to your treatment will be treated as confidential.
You may expect that your medical records will only be used for the purposes described in the LifeBridge Health Notice of Privacy Practices. You may expect to have your medical record read only by individuals directly involved in your treatment or in the monitoring of its quality. Other individuals can review your medical record with your written authorization or that of your legally authorized representative. You may review your medical record and have its contents explained to you within the confines of the law and hospital policy. You may expect to be interviewed and examined in surrounds designed to ensure reasonable visual and auditory privacy.
You have the right to expect safety with regard to hospital practices and environment and may request to be placed in protective privacy when considered necessary for personal safety. You may direct that your name not appear in the hospital directory.
To Receive Assistance in Planning for Your Discharge from the Hospital
Should referral or transfer to another institution be recommended or requested, the hospital will inform you of the risks, benefits and alternatives associated with a transfer. You will not be transferred until the other institution agrees to accept you and is able to provide you appropriate medical treatment. You may expect to be informed by the practitioner responsible for your care, or his or her delegated representative, of any continuing health care requirements following discharge from the hospital. You may expect to be informed of realistic care alternatives when hospital care is no longer appropriate. You have the right to request a discharge planning evaluation.
To Request and Receive a Copy of Your Bill
Regardless of your source of payment for care, you may request and expect to receive an itemized and detailed explanation of your total bill for services rendered in the hospital. When the hospital is notified by a third-party payer of termination of eligibility for reimbursement, you may expect to be notified in a timely manner.
To Know if Northwest Hospital Has Relationships with Outside Parties That May Influence Your Treatment and Care
These relationships may be with educational institutions, other health care providers or insurers.
To Voice a Concern Without the Fear of Retribution or Reprisal
Any concerns expressed will be addressed within a reasonable time frame by the hospital. Please notify your nurse of any issues or concerns. Should you wish to speak to someone other than your nurse, you may ask to speak with the manager of the unit or department. If you wish to speak to someone outside of the unit or department, you may contact the Guest Relations department at Northwest Hospital. To access Guest Relations, you may call extension 55547 or (410) 701-4447 or write to Guest Relations, Northwest Hospital, 5401 Old Court Road, Randallstown, MD 21133. If no one is immediately available by phone, instructions will be left on how to access assistance immediately. Although speaking with someone at the hospital will allow us to provide you with the most immediate feedback and assistance, should you wish to discuss your concerns with someone outside the hospital, you have the right to contact the Maryland State Department of Health and Mental Hygiene Office of Healthcare Quality. The department may be reached by phone at (410) 402-8016 or correspondence may be directed to the Office of Healthcare Quality, Department of Health and Mental Hygiene, 55 Wade Avenue, Catonsville, MD 21228. If you wish you may also contact The Joint Commission at (800) 994-6610 or via email at firstname.lastname@example.org
As a partner in your care, Northwest Hospital asks that you maintain an active role in your care and treatment. To do this, we ask that you assume several responsibilities as a patient. These responsibilities include:
To provide information about your health, including past illnesses; hospital stays; and use of any medications, including prescription medications, over-the-counter medications, herbal, nutrient additive or any other nutritional information that may affect your care,
To inform the responsible practitioner of any unexpected changes in your condition and to report whether you clearly comprehend a contemplated course of action.
To ensure that every medication you take within the hospital has an intended purpose. If we do not explain what a medication is to your satisfaction, please let your nurse know so that we may provide you with additional information.
To ask questions if you do not understand information or instructions we have provided you. If we ask you to follow through with treatment, and you feel you will be unable to do so, we ask that you notify your doctor of this.
To ensure that you and your visitors are considerate of the needs of other patients, staff and the hospital. We expect that anyone within the hospital will treat others with respect and dignity and follow the hospital instructions, rules, policies and regulations.
To provide information about your insurance coverage and for working with the hospital to arrange payment, when needed.
Unless there is a clinical reason why you must have limited visitors or visitation hours, Northwest Hospital has an unrestricted visitation policy.
- You may identify a contact person to act in the capacity as your support person.
- Northwest Hospital will not deny visitation based on race, color, national origin, religion, gender, gender identity, sexual orientation or disability.
- You have a right to deny visitation by the persons of your choosing.
- The attending physician has the authority to restrict visitors based upon your clinical status and needs.
- Visitors may be asked by the hospital staff to leave the room to maintain privacy during administration of tests or treatment or in the event the visitor’s presence is negatively affecting the patient’s recovery, or if the patient is showing signs and symptoms of fatigue.
- Your request will be honored to ensure privacy and confidentiality, and visitors will be restricted at your request.
- Visitors are not allowed to smoke in the hospital building.
If you have a concern or problem with any aspect of your care, please inform your nurse. If the matter is not resolved to your satisfaction, you may contact the Guest Relations department at extension 55547.
If you have a question or concern during evening or weekend hours, please contact the hospital operations coordinator by contacting the hospital operator at 410-521-2200 and push 0.
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